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1. I get busy signals
or put on hold when I call my current answering service. I fear
patients with emergencies are receiving the same treatment. How
is Medi-Call Service different? |
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With Medi-Call Service, all calls are answered immediately on
the first ring and busy signals are eliminated. No one ever gets
put on hold. Return to Top |
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2. Sometimes my answering
service pages me with non-emergency issues. They even page me when
I’m not on-call. Does this happen with Medi-Call? |
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No. With Medi-Call Service, on-call physicians are notified ONLY
with emergency messages. Medi-Call ALWAYS knows who is on-call.
Medi-Call can notify you via pager, cell phone or even your home
phone with emergency messages, should you so desire. Checking out
to another physician is as simple as dialing a phone number and
pressing a button. Patients can also leave non-emergency messages.
These type of messages DO NOT notify the on-call physician, but
can be easily retrieved by staff members the following day or at
their convenience. Return to Top |
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3. With our current
answering service, operators frequently transcribe my patient's
messages inaccurately. Sometimes the patient's call back phone number
is even incorrect. Does this ever happen with Medi-Call? |
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No. With Medi-Call Service, when a patient leaves
an emergency message, the physician is able to hear the complete
message, in the patients own voice, with digital clarity. Physicians
are able to respond quickly and accurately and are better prepared
to provide assistance. If they so desire, the physician can be directly
connected to the caller (patch service) with the push of a button!
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4. When patients call
my office after-hours, I have no assurance that the answering service
treats them in a professional manner. How does Medi-Call address
this problem? |
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With Medi-Call Service, patients calling your office receive the
same professional, personalized service every time. EVP works with
each physicians office to ensure that their practice specific greetings
are tailored to their unique patient needs. Medi-Call never gets
tired or grouchy and is always professional. Return
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5. I am part of a three-doctor
practice. Sometimes we cover our own call and sometimes one doctor
covers all calls. Can Medi-Call be configured to handle our complex
call schedule? |
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Yes! EVP designs all Medi-Call applications as practice specific
solutions. Medi-Call puts control of your call coverage into your
hands. Using any telephone, you can sign off to anyone in your call
group with the touch of a button. Best of all, it only takes a few
seconds. Return to Top |
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6. I am a solo practitioner
and have four other doctors that share call with me, my call coverage
partners. They each have their own offices and their own answering
services. Are they forced to switch to Medi-Call if I choose to
switch? |
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No. EVP does not force physicians to use our Medi-Call Service.
Each Medi-Call application includes up to ten distinct pre-recorded
greetings. These may be used when your call partners are on-call
for you. When patients call your office, and one of your call partners
is covering call for you, your patients will be informed as to the
name of the on-call physician and how to reach them in the event
of an urgent call. Return to Top |
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7. Can I use my current
pager and cell phone with the Medi-Call Service? |
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Yes. Medi-Call is compatible with all current paging or cell phone
networks. EVP can provide you with a new pager in the event that
your current pager is provided by your current answering service.
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8. I need to be notified
of emergency calls on my pager during the day. But, can I be notified
of emergency calls at my home after a certain hour? |
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Yes. Medi-Call allows you to be notified at any location you desire,
(home, cell, vacation home, etc). Using any touch-tone telephone,
you can change your notification location. Additionally, Medi-Call
can be configured to contact you automatically at different locations
at different times of the day or night based on your personal schedule.
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9. I am tired of carrying
both a pager and a cell phone. With Medi-Call, can I eliminate my
pager and just carry my cell phone? |
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Yes. Medi-Call is compatible with all current pager
and cell phone networks. Keep in mind, cell phone coverage varies
by coverage availability of your wireless phone carrier and by geographic
region. All Medi-Call applications are built with an administrative
mode, which allows subscribers to change their method of notification
(pager, home, cell etc) from any touch-tone telephone. If you travel
to a location where your cell phone coverage is poor, you can simply
change your notification to a backup number and receive notification
of messages on a backup device (pager, home, lake house phone etc).
Additionally, since Medi-Call securely stores every message you
receive, your messages are always available from any touch-tone
telephone - any time. So, you can always call into the service to
see if you have any new messages waiting. Return
to Top |
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10. When I reply to
a patient's call, do they get my telephone number on their caller
ID? |
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Not if you reply to the call through the Medi-Call “Patch
Service”. This unique service allows you to connect directly
to the caller by the push of a button, after you hear the caller’s
message. The number the caller receives on their Caller ID is an
EVP number. We protect your personal caller ID number , thereby
keeping your personal number private! Return
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11. If I choose to be
notified only by a digital page, can I determine the type of the
call or it's urgency? |
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Yes. Your “Practice Specific” Medi-Call application
can be set up to send abbreviated codes to your pager or other wireless
device. Specific codes can be set up to distinguish that you have
a message waiting from a patient, physician or other provider, as
well as the urgency of that message. Return
to Top |
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12. Does Medi-Call know
if and when I've retrieved a message? |
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Yes. Medi-Call will attempt to deliver a message until
the message is retrieved. If a message is not retrieved after the
first notification attempt, Medi-Call can escalate notification
to multiple pagers, mobile phones; home phones and/or notify a back-up
physician on-call if necessary. This prevents you from ever missing
an important message. Return to Top
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13. How can I be assured
that an automated service such as Medi-Call can provide a better
level of service than my current "human" based answering
service? |
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Traditional answering services rely on overworked,
underpaid and typically non-medically trained operators as the interface
between you and your patients. Medi-Call relies on practice specific
database software to determine, with absolute accuracy and reliability,
the origin and urgency of each call. Medi-Call was designed exclusively
for the medical industry to eliminate the need for operator interpretation.
Medi-Call always knows who is on-call, so urgent calls are routed
to the correct physician every time. Patients are able to relay
their personal information confidentially, nothing is forgotten
or misconstrued by the operator. Notification of urgent calls is
immediate. Patient satisfaction increases and after-hour on-call
becomes less burdensome. Removing the human from the equation removes
human error. Return to Top
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14. I pay too much for
my current after-hours service, is Medi-Call cost effective? |
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EVP Medi-Call Service is available on a flat rate basis. There
is no hardware to purchase and nothing to install. We review your
last 3-6 months answering service bills, average them to get your
average monthly answering service cost, and then strive to cut that
average in half. (Certain per physician service minimums apply.)
That’s right, we provide far better service than the answering
service you are currently using at up to 1/2 the cost. Return
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